Shipping
Last updated: September 28, 2026
Every physical order ships in plain, discreet packaging. Nothing on the outside says what is inside, and the sender name on the label and your bank statement is "PT Games".
Processing time
Orders are packed and handed to the carrier within 1 to 3 business days (Monday to Friday, excluding US holidays). You get an email with a tracking number as soon as the label is printed. Orders placed after 12:00 pm Eastern on a Friday are processed the following Monday.
Domestic shipping (United States)
- Standard (USPS Ground Advantage or equivalent): the flat rate shown at checkout. Typical delivery 3 to 6 business days after dispatch.
- Free standard shipping on orders over the threshold shown in your cart.
- Priority (USPS Priority Mail, 1 to 3 business days) where offered at checkout.
- We ship to all 50 states, PO boxes, APO/FPO/DPO addresses and US territories. Delivery to Alaska, Hawaii, territories and military addresses can take up to 10 business days.
International shipping
We ship worldwide, with a few exceptions listed below. Rates are calculated at checkout by destination and weight.
- Canada: tracked, 7 to 12 business days after dispatch.
- United Kingdom and European Union: tracked, 7 to 14 business days after dispatch.
- Australia and New Zealand: tracked, 10 to 18 business days after dispatch.
- Rest of world: tracked where the destination supports it, 10 to 25 business days after dispatch.
- Express international (DHL or UPS, 3 to 6 business days) is offered at checkout for most destinations.
Duties, taxes and customs
International orders are shipped Delivered Duty Unpaid. Any import duties, VAT, GST or brokerage fees charged by your country are the buyer's responsibility and are collected by the carrier before or on delivery. We cannot mark orders as gifts or under-declare their value. If you refuse a parcel because of these charges, the carrier returns it to us and we refund the order less the outbound shipping cost and any return fees the carrier bills us. Customs clearance can add several days to the times above and is outside our control.
Where we cannot ship
We cannot ship to countries where adult products are prohibited or where carriers will not accept them, or to destinations under US sanctions. If your country is not offered at checkout, we cannot currently deliver there. Buying from us means you confirm that receiving adult products is legal where you live.
Subscriptions
The monthly 3-card drop ships in a plain envelope, by standard mail, in the first week of each billing period to the address on your subscription. You can change that address in your account before the 1st of the month. International subscribers pay the international envelope rate shown when subscribing.
Digital items
Digital packs and online-play access are added to your account the moment your payment is confirmed. Nothing ships.
Address problems
Please check your address at checkout. Parcels returned to us as undeliverable because of an address you gave incorrectly are re-shipped at your cost, or refunded less the outbound shipping.
Lost, late or damaged parcels
If tracking has not moved for 10 business days (domestic) or 25 business days (international), or your parcel arrives damaged, email hello@playtimetcg.com with your order number. We will trace it, and re-ship or refund. For damaged parcels, send a photo of the box and the contents within 7 days of delivery.