Returns
Last updated: September 28, 2026
Physical returns
Due to the nature of our product, we are unfortunately unable to accept physical returns. Play Time is an intimate product, and for hygiene reasons cards and decks cannot be restocked or resold once they have left our warehouse. Please do not ship anything back to us; returned parcels cannot be accepted or refunded on the basis of the return.
Our 7-day money-back guarantee
To make sure you are satisfied, every physical purchase comes with a full 7-day money-back guarantee. If Play Time is not for you, email us within 7 days of delivery (the delivery date shown by the carrier's tracking) and we will refund the full purchase price of the product. You keep the deck.
- Email hello@playtimetcg.com from the address on your account with your order number and the words "money-back guarantee". No reason is required, but we always appreciate hearing what did not work.
- The guarantee covers the product price. Shipping charges, and any customs duties or taxes paid on international orders, are not refunded.
- One guarantee refund per household. It applies to the first order of any given product; repeat orders of the same product are final.
- Requests received more than 7 days after delivery cannot be accepted.
Faulty, damaged or wrong items
If your order arrives damaged, has missing or misprinted cards, or is not what you ordered, we will replace it or refund it in full, including shipping, at any time within 30 days of delivery. Email us a photo and your order number. You will not be asked to return the item.
Digital items and subscriptions
- Digital packs are delivered instantly and are not refundable once opened. If a pack failed to open or did not reach your collection, contact us and we will fix it or refund it.
- Online play is covered by the same 7-day guarantee for the first billing period: cancel and email us within 7 days of your first payment for a full refund. Later renewals are not refundable; cancel any time from your account and access continues to the end of the paid period.
- Monthly 3-card drop: cancel any time from your account. Cards already shipped are yours to keep. Periods already billed are not refundable, except under the 7-day guarantee on your first drop.
Cancelling an order
You can cancel a physical order for a full refund at any time before it ships. Email us with the order number; if the label has already been printed the 7-day guarantee applies instead.
How refunds are paid
Refunds go back through DivinityCoin to the payment method you used. We approve refunds within 2 business days of your email, and the money normally appears within 5 to 10 business days after that, depending on your bank.
Contact
hello@playtimetcg.com with your order number.